Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@mentalgooseclothing.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@mentalgooseclothing.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Returns
To return your product, you should email us first and we will supply a mailing address to you. contact@mentalgooseclothing.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Help?
Contact us at contact@mentalgooseclothing.com for questions related to refunds and returns.
Terms and Conditions
Govern your use of the Mental Goose Clothing Co. website and the purchase of products from Mental Goose Clothing Co. By accessing or using the website, you agree to be bound by these Terms.
1. Product Information
- Mental Goose Clothing Co. strives to accurately display the colors and details of our products on our website. However, we cannot guarantee that your computer monitor’s display of any color will be accurate.
- All product descriptions and pricing are subject to change at any time without notice.
- By placing an order with us, you are offering to purchase a product on and subject to these Terms.
2. Orders
- All orders are subject to availability and confirmation of the order price.
- We reserve the right to refuse any order you place with us.
3. Shipping and Delivery
- Shipping costs are not included in the product price and will be calculated during checkout.
- Delivery times may vary based on the shipping method selected and your location.
4. Limitation of Liability
• In no event shall Mental Goose Clothing Co. be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.
5. Governing Law
• These Terms shall be governed and construed in accordance with the laws of Online Commerce and the state of Georgia, without regard to its conflict of law provisions.
6. Changes to Terms
• Mental Goose Clothing Co. reserves the right to update, change, or replace any part of these Terms at any time without notice.